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How to Sign Up with MuckRock

This guide covers how to create a Plucky Wire account using your existing MuckRock account.

Before You Begin

You will need:

  • An existing MuckRock account
  • Your MuckRock login credentials

Instructions

  1. Go to https://wire.pluckyworks.org and click Create an Account.

  2. Click Sign in with MuckRock.

  3. If you are not already logged into MuckRock, you'll be taken to MuckRock's login page, when you'll enter your MuckRock credentials and confirm that you want to send account information to Plucky Wire.

  4. After you confirm, you will be redirected back to Plucky Wire and automatically logged in to the new account that we just created for you.

Info

When you sign up through MuckRock, Plucky Wire automatically imports:

  • Your name and email address from your MuckRock profile, which has already been verified
  • Any news organizations you belong to on MuckRock. (These become Outlets in Plucky Wire.)

Next Steps

After creating your account, you'll need to complete your setup. Your next steps depend on whether MuckRock imported your outlet:

If your outlet was imported from MuckRock:

If you need to connect with an outlet:

  1. Join an Outlet - Connect with your news organization on Plucky Wire
  2. Join a Group - Start sharing stories with other outlets

Info

If you help run a news collaborative, you don't need to join an Outlet. Your next step will be to create a Group.

Troubleshooting

  • "Integration with MuckRock failed" error: This usually indicates a temporary connection issue. Wait a few minutes and try again. If the problem persists, contact Plucky Wire support.

  • Redirected back to MuckRock login repeatedly: Make sure your browser accepts cookies from both MuckRock and Plucky Wire. Try clearing your browser cache or using a private/incognito window.

  • Logged into the wrong account: If you have multiple MuckRock accounts, make sure you're logged into the correct one before clicking "Sign in with MuckRock." You can log out of MuckRock first, then start the sign-up process again.

  • My existing Plucky Wire account wasn't linked: If you already have a Plucky Wire account with the same email address as your MuckRock account, the accounts should link automatically when you first sign in with MuckRock. If this didn't happen, check that both accounts use exactly the same email address.

  • My organization wasn't imported: Individual MuckRock accounts (not tied to an organization) are not imported as outlets. Only MuckRock organizations are imported. If you belong to an organization on MuckRock but don't see it in Plucky Wire, it may be awaiting verification (see below).

  • My organization shows as "pending verification": Organizations that aren't categorized as "newsrooms" in MuckRock's system require manual verification by Plucky Wire staff. This can take 1-2 business days. The verification process confirms that your newsroom does some level of original reporting. If we have questions about your outlet, we'll email you before making a decision. You'll receive an email once your outlet is verified.